XML Manager Email Support

We offer an email support package for the XML Manager component. You can purchase this email support package online with immediate effect.

If the following terms and conditions are not suitable for your organisation, we can provide you with a custom support contract. Please send us a mail at licensing@ricebridge.com so that we can take a look at your proposal.

What You Get:

• 12 month support contract
• 50 support queries by email
• Priority handling of bug reports and feature requests

Terms and Conditions

1. Each email support package entitles your organisation, as a whole, to ask up to 50 specific technical questions in the form of an email message. Replies will be made by email only. A number of emails between Ricebridge and yourself may be required to resolve any particular issue. However, emails focused on a single issue do not count as more than 1 question for the purposes of the email support package. In effect, this means that you can ask for support by email on up to, but not more than, 50 technical questions.

2. Each email support package is limited to a 12 month period starting from the date of purchase. Each package ends after 12 months irrespective of the number of email queries made.

3. Once a support package has become invalid, either by expiring 12 months after purchase, or by running to 50 email queries at any time, a new email support package must be purchased in order to make additional queries.

4. Only technical questions relating to the XML Manager component will be entertained. These questions must focus on the use of the component directly. Questions relating to software architecture, general questions or requests for implementations are not supported by this package.

5. We really want to help you solve your problem, but sometimes we just won't be able to help you. Therefore, we reserve the right to declare any question resolved at any time.

6. All email messages from Ricebridge to you are to be considered confidential and you may not make them publicly available in any form without our permission (just ask and we'll usually say yes).

7. You agree to allow us to use the content of your messages and questions for the purposes of building, developing, extending and documenting our software. Should you make suggestions for features or provide implementation examples, you agree to allow us to use these as well.

8. You accept that we may be restricted in our ability to provide a timely service as specified in these terms and conditions, due to staff unavailability.

9. You agree to refrain from pursuing patent, copyright and trademark litigation against Ricebridge, our employees and agents, for the duration of the email support contract, and for 3 years thereafter.

Purchase Email Support
We also offer a full-service Annual Maintenance package. Got any questions about our support packages? Just Ask!